Welcome to Tinuhyce. This Shipping Policy outlines the terms and conditions governing the delivery of goods purchased by customers located within the European Union. We are committed to ensuring full compliance with EU consumer protection laws, and this document is drafted accordingly.
1. General Information
All orders are subject to product availability and confirmation of the order price. Orders placed through Tinuhyce are processed from our warehouse located at Sedanstraße 6, 30161 Hannover, Germany, and are delivered to customers throughout the European Union in accordance with applicable laws and international delivery regulations.
2. Order Processing Time
We aim to process all orders within 2–3 business days, excluding weekends and public holidays. Orders placed during holidays may take longer to process. Once processed, you will receive an email confirmation with shipment details.
3. Shipping Destinations
We ship to all member states of the European Union. Deliveries outside the EU are not currently supported by this shipping policy and may be governed by separate terms.
4. Shipping Methods
We partner with reputable international and local couriers to ensure safe and timely delivery. Customers can choose from standard, tracked, or express delivery options at checkout, subject to availability in their country.
5. Estimated Delivery Times
Delivery time estimates vary by destination and shipping method:
- Standard Shipping: 7–14 business days
- Tracked Shipping: 5–10 business days
- Express Shipping: 3–7 business days
6. Shipping Charges
Shipping charges are calculated during the checkout process based on weight, dimensions, and destination. Customers will see final shipping costs before completing their order.
7. Free Shipping Thresholds
We offer free standard shipping on eligible orders exceeding a certain value threshold, which may vary by country. These thresholds will be displayed clearly on our website.
8. Customs, Duties, and VAT
For deliveries within the EU, VAT is included in the purchase price. Tinuhyce will not charge customers any additional customs duties or import taxes for intra-EU shipments. Customers outside the EU are responsible for any applicable customs duties, taxes, or fees.
9. Delivery Confirmation and Tracking
Once your order has been shipped, we will send a tracking number (if applicable) via email. You may use this number to monitor the status and location of your package through the carrier’s website.
10. Delivery Address Requirements
It is the responsibility of the customer to ensure that the delivery address is accurate and complete. Tinuhyce is not liable for delayed or failed delivery due to incorrect address information provided by the customer.
11. Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability or an incorrect address, the courier may attempt redelivery. After multiple failed attempts, the package may be returned to us, and we reserve the right to charge a reshipping fee.
12. Undeliverable Packages
Packages that are undeliverable due to errors in shipping information or customer refusal may be returned to our warehouse. In such cases, customers are responsible for the original shipping costs and return shipment fees.
13. Lost or Stolen Packages
In the event that your package is lost or marked as delivered but not received, please contact us within 7 days of the expected delivery date. We will initiate an investigation with the courier and support a resolution in line with your legal rights.
14. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery with photographic evidence of the packaging and the product. We will provide a replacement or refund, depending on product availability and your preference.
15. Partial Deliveries
Some orders may be fulfilled in multiple shipments, especially if items are shipped from different facilities. You will not be charged extra for split shipments. Tracking information will be provided for each parcel.
16. Delivery Delays
Although we strive to meet our stated delivery times, unforeseen delays may occur due to customs inspections, extreme weather, labor strikes, or other force majeure events. Tinuhyce cannot be held liable for such delays but will assist in resolving them promptly.
17. Shipping Restrictions
Certain products may be subject to shipping restrictions in accordance with local laws, such as flammable items, batteries, or perishables. Tinuhyce will notify you if a product in your order cannot be shipped to your location.
18. International Shipping Agreement
By placing an international order, you acknowledge and agree to comply with all local regulations concerning imported goods and accept responsibility for any compliance issues at your destination country.
19. Changes to Shipping Address
Customers may request changes to the delivery address before dispatch by contacting our customer support team. Once an item has shipped, changes to delivery details are not guaranteed and may incur additional fees.
20. Customer Support for Shipping
If you have questions or concerns regarding your shipment, our customer support team is available to assist you. Contact us via:
Email: sales@tinuhyce.com
Phone: 511-3480468
21. Delivery Confirmation
Delivery is considered complete when the goods are physically handed over to you or a designated third party. You are encouraged to inspect the goods upon receipt and notify us immediately of any discrepancies or damages.
22. Legal Compliance
This Shipping Policy complies with the applicable consumer protection laws of the European Union. Consumers are entitled to all rights guaranteed under EU directives, including transparent shipping practices and clear delivery timelines.
23. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our practices, courier relationships, or legal obligations. The current version will always be accessible on our website.
24. Entire Agreement
This Shipping Policy forms part of the terms and conditions governing your relationship with Tinuhyce. In the event of a conflict between this policy and any other document, the provisions of this Shipping Policy shall prevail with respect to shipping matters.