Thank you for shopping at Tinuhyce. This Return and Refund Policy is designed to be compliant with the consumer protection laws of the European Union, particularly Directive 2011/83/EU on consumer rights. This policy applies to all purchases made by customers located in Europe.
1. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), takes physical possession of the goods.
2. Notification of Withdrawal
To exercise your right of withdrawal, you must inform us at Sedanstraße 6, 30161 Hannover, Germany, phone: 511-3480468, email: sales@tinuhyce.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).
3. Standard Withdrawal Form
You may use the standard withdrawal form available on our website, but it is not obligatory. Any clear statement will suffice if it includes your full name, order number, item description, and a declaration of your intent to withdraw.
4. Effects of Withdrawal
If you withdraw from your purchase, we shall reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.
5. Method of Reimbursement
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
6. Return of Goods
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
7. Return Shipping Costs
You will have to bear the direct cost of returning the goods unless otherwise agreed or unless the product is faulty or not as described.
8. Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
9. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following types of goods:
- Custom-made or personalized items
- Sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
- Goods which are, after delivery, according to their nature, inseparably mixed with other items
10. Defective or Damaged Products
If you receive a defective or damaged product, please notify us within 7 days of delivery. We will arrange for a replacement, repair, or refund as appropriate under your legal rights.
11. Product Inspection Upon Arrival
We recommend that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it swiftly.
12. Refund Timeframe
Refunds are processed within 14 days from the date we receive the returned item or evidence of return. You will receive a confirmation email once your refund has been processed.
13. Exchanges
We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return, and place a new order separately.
14. Non-Returnable Items
Certain types of items cannot be returned. This includes clearance items, final sale items, and those marked “non-returnable” on the product page unless they are faulty.
15. Return Packaging Guidelines
Returned items must be in their original packaging and include all accessories, manuals, and documentation. Inadequate packaging may result in damage and affect your refund eligibility.
16. Refused Deliveries
If a package is refused at delivery, the customer will be responsible for all return shipping costs and any applicable duties, taxes, or fees.
17. Undeliverable Packages
If a parcel is returned due to an incorrect address provided by the customer, or repeated failed delivery attempts, the return shipping cost will be deducted from the refund.
18. Customer Responsibility
Customers are responsible for ensuring that return shipments are securely packaged and properly insured. We are not responsible for loss or damage of returned goods in transit.
19. Contact for Return Assistance
If you have any questions or need assistance with your return, please contact us at:
Tinuhyce
Sedanstraße 6, 30161 Hannover, Germany
Email: sales@tinuhyce.com
Phone: 511-3480468
20. Legal Jurisdiction
This Return Policy shall be governed by and construed in accordance with the laws of the European Union and the relevant national laws of the country in which the consumer resides. Consumers retain their statutory rights as granted under EU consumer protection regulations.
21. Language and Interpretation
This policy is written in English. In the event of any discrepancy between translated versions and this English version, the English version shall prevail.
22. Updates to This Policy
We may update this Return and Refund Policy from time to time to comply with changes in the law or to reflect changes in our practices. The latest version will always be available on our website.