F.A.Q
Frequently Asked Questions
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website. If you have not received your tracking number or have any concerns about your order’s status, please contact our customer service team at sales@tinuhyce.com or call us at 412-681-9091.
Unfortunately, once an order is placed and confirmed, we are unable to make changes to it. However, if you need to make any adjustments, please contact us immediately at sales@tinuhyce.com, and we’ll do our best to assist you. If your order has already been processed or shipped, we recommend initiating a return once you receive the product.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 14-day return and exchange policy. Please make sure that the product is unused, in its original packaging, and with all tags intact. To start the return or exchange process, please reach out to our customer service at sales@tinuhyce.com with your order details. We will guide you through the next steps.
We are sorry if your item arrived damaged or defective. Please contact us immediately at sales@tinuhyce.com with your order number and photos of the damaged product. We will arrange for a replacement or a full refund, depending on the issue. We strive to ensure that every item is inspected before shipping, but in the rare case of an issue, we are here to make it right.
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. You can see the available shipping options and fees during the checkout process. If you need assistance with international orders, feel free to contact our customer support team at sales@tinuhyce.com.
Once we receive your returned item, we typically process your return or exchange within 7-14 business days. If you requested a refund, the amount will be credited back to your original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.