These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Tinuhyce (“we,” “us,” or “our”). By accessing or using our services within the European Economic Area (“EEA”), you agree to be bound by these Terms.
1. Company Information
Company Name: Tinuhyce
Registered Address: Sedanstraße 6, 30161 Hannover, Germany
Phone: 511-3480468
Email: sales@tinuhyce.com
2. Scope of Services
Tinuhyce provides online retail services including the display, sale, and shipment of products. These Terms apply to all customers located in the EEA using our platform for personal, non-commercial purposes.
3. Eligibility
You must be at least 16 years old to use our services. By placing an order, you confirm that you meet the minimum age requirement and have the legal capacity to enter into contracts.
4. Contract Formation
A contract is formed when we accept your order by sending an order confirmation via email. All orders are subject to availability and acceptance.
5. Pricing and VAT
All prices are listed in Euros or the local applicable currency, inclusive of applicable Value Added Tax (VAT) in compliance with EU VAT Directive 2006/112/EC. Shipping fees are calculated at checkout.
6. Payment Terms
We accept commonly available EU-compliant payment methods. Full payment must be made before goods are dispatched. Your payment provider may charge fees independently, for which we are not responsible.
7. Shipping and Delivery
We deliver across the EEA. Estimated delivery times will be provided during checkout. Although we strive to meet delivery estimates, delays may occur due to circumstances beyond our control.
8. Right of Withdrawal (14 Days)
In accordance with Directive 2011/83/EU, consumers in the EEA have the right to withdraw from the purchase contract within 14 days of receiving the goods, without providing any reason.
8.1 How to Exercise the Right
To withdraw, notify us via email at sales@tinuhyce.com within the 14-day period. We will issue a refund within 14 days of receiving the returned goods in their original condition.
9. Returns and Refunds
Returned goods must be sent back to us within 14 days of notification. Customers bear the cost of return shipping. We will inspect the goods and process refunds within 14 days.
10. Product Descriptions and Accuracy
We make reasonable efforts to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct errors and update information at any time.
11. User Accounts
If you register an account, you are responsible for maintaining the confidentiality of your credentials. You agree to notify us immediately if your account is compromised.
12. Intellectual Property
All content on our website, including images, text, logos, and design elements, is the property of Tinuhyce or its licensors. Unauthorized use is prohibited.
13. Prohibited Use
You agree not to use our services for any unlawful or harmful activities, including but not limited to fraud, infringement of third-party rights, or transmitting malware.
14. Limitation of Liability
To the fullest extent permitted by law, Tinuhyce shall not be liable for indirect, incidental, or consequential damages. Our liability for direct damages shall not exceed the amount paid for the product in question.
15. Warranties and Legal Guarantees
All products are covered by the mandatory legal guarantee under Directive 1999/44/EC. If your product is defective or not as described, you are entitled to repair, replacement, or refund.
16. Force Majeure
We are not responsible for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, war, strikes, or utility outages.
17. Suspension or Termination of Services
We may suspend or terminate your access to our services if you violate these Terms, applicable laws, or engage in fraudulent or abusive behavior.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the European Union and the country of your residence within the EEA. Disputes may be resolved through the European Commission’s Online Dispute Resolution platform or through competent local courts.
19. Changes to These Terms
We reserve the right to modify these Terms at any time to reflect legal, operational, or business requirements. You will be notified of changes and your continued use after 14 days will signify acceptance.
20. Contact Information
If you have questions regarding these Terms, please contact:
Email: sales@tinuhyce.com
Phone: 511-3480468
Address: Sedanstraße 6, 30161 Hannover, Germany
21. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms constitute the entire agreement between you and Tinuhyce regarding your use of the services and supersede any prior agreements or understandings.
23. Language
These Terms are provided in English. In the event of translation, the English version shall prevail in case of discrepancies.
24. Waiver
Failure to enforce any part of these Terms does not constitute a waiver of our right to later enforce that or any other part of the Terms.