Welcome to Tinuhyce. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). By using our services within the European Economic Area (EEA), you agree to the terms of this policy.

1. About Us

Company Name: Tinuhyce

Address: Sedanstraße 6, 30161 Hannover, Germany

Phone: 511-3480468

Email: sales@tinuhyce.com

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through our website, services, marketing communications, and customer support channels provided to individuals located in the EEA.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent (Art. 6(1)(a) GDPR)
  • Performance of a contract (Art. 6(1)(b) GDPR)
  • Legal obligation (Art. 6(1)(c) GDPR)
  • Legitimate interest (Art. 6(1)(f) GDPR)

4. Types of Data We Collect

4.1 Personal Identification Information

Name, email address, phone number, and shipping address.

4.2 Technical Data

IP address, browser type, time zone settings, device identifiers, and cookies.

4.3 Transactional Data

Details of purchases, order history, and communication records with customer service.

5. How We Collect Data

We collect personal data when you:

  • Register or create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Interact with our website

6. How We Use Your Data

We use the data to:

  • Fulfill orders and deliver products
  • Process payments and refunds
  • Provide customer support
  • Send transactional emails and updates
  • Improve our website and services

7. Cookies and Tracking Technologies

We use essential cookies for site functionality and analytics. You may disable cookies in your browser settings. For more details, see our Cookie Policy.

8. Data Retention

We retain your data for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Typically, personal data will be deleted within 14 days after your request for erasure or account closure.

9. Sharing Your Information

We do not sell your personal data. We may share it with third parties in the following scenarios:

  • Service providers and subcontractors
  • Legal authorities upon valid request
  • Affiliated companies for internal business operations

10. International Data Transfers

Data may be processed outside the EEA. We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to data processing
  • Data portability

You may exercise these rights by contacting us at sales@tinuhyce.com. We will respond within 14 days.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.

13. Data Security Measures

We employ encryption, secure servers, firewalls, and access controls to protect your personal data from unauthorized access, alteration, or disclosure.

14. Profiling and Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects. Any profiling is purely for analytical or service improvement purposes.

15. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

16. Newsletter and Marketing Preferences

We may send you marketing messages if you’ve opted in. You can unsubscribe at any time using the link in each email or by contacting us. Processing will stop within 7 days of your opt-out.

17. Contacting Data Protection Authorities

If you believe your data protection rights have been violated, you have the right to file a complaint with your local supervisory authority in the EEA.

18. How to Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: sales@tinuhyce.com

Phone: 511-3480468

Address: Sedanstraße 6, 30161 Hannover, Germany

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you by updating the “Effective Date” at the top of this policy. Continued use of our services after changes constitutes acceptance.

20. Your Consent

By using our services and providing your personal data, you consent to the collection, use, and processing of your information in accordance with this policy.